micro.COSM · FOR CONSUMERS
A little more knowledge.
A safer next step.
Whether you are deciding what to buy or dealing with a concern after purchase, start with clear information and the right reporting route.
Before you buy
Pause. Check. Ask.
Explore practical shopping guidance and briefings. Compare any official safety notice with the exact brand, model and product identifiers.
- Who is the seller, and can you contact them?
- Are the model, warnings and instructions clear?
- Can a conformity claim be tied to the exact product?
- Does an official notice match the model or batch?
After a concern
Keep the details.
Choose the right route.
Document what happened, the product and any listing. Follow applicable official recall or safety instructions and seek the relevant consumer advice.
Open official UK reporting guidanceWhere to report
England and Wales: the Citizens Advice consumer service.
Scotland: Advice Direct Scotland.
Northern Ireland: your local district council.
These routes follow GOV.UK guidance. Some product categories have specialist reporting routes; use the official page to find the right service.
A listing signal
Spotted a concern online?
FOLO-UP Whistle lets you flag a marketplace listing for evidence capture and controlled human review. A submitted signal is not a confirmed safety finding.
Get FOLO-UP WhistleWhat makes a useful signal?
The exact listing URL, seller, brand, model or batch where available, date, and a clear description of what you observed.
Keep source references connected to the exact product. A recall involving a similar product does not prove that another listing is affected.